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Frequently Asked Questions
Our products
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Our creations incorporate plants with unique vibrational properties. For example, the Protective range is composed of myrrh, oud, oak, cherry, sacred frankincense, cedar, and patchouli. As for the Purifying range , it contains palo santo, white sage, rosemary, eucalyptus, thyme, fir, and juniper.
You can find the main plants used in each product on its specific page. A page grouping together most of the plants used in our treatments is available here
No, our products are designed to be respectful of your health and the environment. HOZHO candles are made with plant-based waxes and essences, emitting no pollution or harmful residue during or after burning. Furthermore, our home fragrances are made from plants grown using environmentally friendly methods.
HOZHO candles or flames not only add a warm atmosphere to your home and provide a divine fragrance, they also provide real energy treatments for your living spaces.
Each candle is infused with a combination of energized plants designed to purify, harmonize, protect, or vitalize a space. For example, the Harmonizing Flame candle creates an atmosphere of calm and serenity, ideal for meditation or concentration.
HOZHO is a Navajo word meaning "to be in harmony with the universe." We chose this name for our brand because it perfectly represents our vision of offering products that bring balance, well-being, and protection to those who use them.
We believe in the power of plants and natural essences to harmonize energies and promote healing. The plants we use have vibrational properties that, combined with ancestral practices, allow us to create ranges that are not only aesthetically pleasing but also beneficial for the body and mind.
We take customer safety very seriously. Our products are made from plant-based ingredients, but we recommend checking product components before use if you have any particular sensitivities to plants or essential oils. If in doubt, we recommend performing a tolerance test on a small area of skin or in a well-ventilated environment.
To maximize the life of your candle, be sure to trim the wick to approximately 5mm before each use.
When you light your candle, let it burn for at least an hour so that the wax is evenly distributed over the entire surface of the container.
Find all the advice in the specific tab of the Candles pages.
Yes, all our products are vegan. We do not use any animal-derived ingredients in our candles, perfumes, or other creations.
At HOZHO, we believe in the importance of harmony, respect for nature and the preservation of traditions.
Our mission is to offer products that bring well-being and serenity while respecting the environment and ethics. We want every customer to feel at peace with themselves and their environment, creating an atmosphere of positivity around them.
HOZHO products don't just perfume or illuminate your home, they provide a true energetic experience.
Our candles and fragrances are formulated to radiate positive vibrations and create an atmosphere of well-being and protection. They are made from high-quality ingredients, respecting the environment and artisanal traditions.
Buy online
We aim to prepare your order within 48 business hours of your purchase. Once your package is ready, the shipping time depends on the delivery option selected when placing your order and your delivery address.
We offer standard delivery and pick-up point delivery. Delivery is free in mainland France for all orders over €100. Specific delivery costs and times are specified when you place your order.
Yes, we ship worldwide. International shipping costs and times are calculated based on the destination country and are displayed at checkout.
If you notice any non-conformity or apparent defect in the delivered products, you have 15 days from delivery to make any reservations or complaints, accompanied by all relevant supporting documents (photos in particular). After this period, the products will be deemed compliant and free from any apparent defect.
We accept payments by bank cards (Visa, MasterCard, American Express) and via the Alma payment solution, which allows payment in installments. We also accept Apple Pay, Google Pay and Paypal.
Yes, we offer the option to add a free gift bag to your order. Simply check the dedicated box when selecting your product.
We hope this FAQ answers your most common questions. For any other questions, please feel free to contact us via our contact page .