Shipping Policy

Deliveries

Products ordered by the Customer will be delivered to the address indicated by the Customer when placing the order on the Website.

Delivery will be made to the home or location designated by the Customer via an external carrier (which will depend on the carrier selected by the Buyer, the list of which can be found here Boxtal).

The methods, costs, and delivery times are specified on the Site when placing the order.

Delivery consists of transferring physical possession or control of the Product to the Customer.

Except in special cases or temporary unavailability of one or more Products, the ordered Products will be delivered in a single shipment.

The Seller undertakes to make its best efforts to deliver the products ordered by the Customer within the timeframes specified on the Website at the time of ordering.

If the ordered Products have not been delivered within 30 (THIRTY) days after the indicative delivery date, for any cause other than force majeure or the Customer's action, the sale may be terminated at the Customer's written request under the conditions provided for in articles L.216-2, L.216-3, L.241-4 of the Consumer Code. The sums paid by the Customer will then be returned to them no later than 14 (FOURTEEN) days following the date of termination of the contract, excluding any compensation or withholding.

In the event of non-conformity of the delivered Product, the Seller undertakes to remedy it or to reimburse the Customer, as indicated in the article "Seller's Responsibility - Warranty".

Deliveries are handled by an independent carrier, to the address mentioned by the Customer when ordering and to which the carrier can easily access.

The Customer therefore acknowledges that it is the carrier's responsibility to make the delivery and has no warranty claim against the Seller in the event of failure to deliver the transported goods.

In the event of a special request from the Customer regarding the packaging or transport conditions of the ordered Products, duly accepted in writing by the Seller, the related costs will be subject to additional specific invoicing, based on a quote previously accepted in writing by the Customer.

The Customer is required to verify the condition of the delivered products. They have a period of 15 (FIFTEEN) days from delivery to formulate by postal mail or email any reservations or complaints for non-conformity or apparent defect of the delivered Products (for example, damaged package already opened...), with all related supporting documents (photos in particular). After this period and in the absence of having respected these formalities, the Products will be deemed to be in conformity and free from any apparent defect, and no complaint can be validly accepted by the Seller.

The Seller will reimburse or replace as soon as possible and at its expense, the delivered Products whose defects of conformity or apparent or hidden defects have been duly proven by the Customer, under the conditions provided for in articles L 217-4 and following of the Consumer Code and those provided for in these General Terms and Conditions of Sale.